For online orders, we accept product in new and unworn condition with original tags and packaging attached for a full refund. Return shipping is free for returns within the U.S. Please note: if the tights have been worn, we are unable to accept returns.
You have 21 days from the ship date to have your return postmarked to the carrier on your label. Your refund will be credited to the original form of payment used to make the purchase. Please note that all sale items are final sale. We do not accept returns if there is significant damage to the box or if the box has been used as the shipping box.
Stems monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
How do I return an order from within the U.S.?
For your return, please:
*Make sure to have your return dropped off and scanned 21 days from the ship date to avoid being charged and/or to receive your refund. Please only send returns using our pre-paid return labels so that we can track your return. We cannot refund a lost return that was sent using a method other than our return labels.
What if my return is late?
All returns should be in new, unworn condition with the tags & packaging still attached. Any returns received postmarked after 21 days from the ship date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.
Can I exchange an item from my order?
We aren't processing exchanges at this time. You will have to return an item and make a new purchase.
When will I get my refund?
Once we receive your return, please allow 3-4 business days for your return to be processed at our warehouse and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment.
Can I get a refund for a giftcard purchase?
Gift card purchases are final sale, and not redeemable for cash.